This policy explains how Sandvik Coromant handles information submitted through sandvikdirect.com. The website is designed for business-to-business communication about tooling, equipment, machinery, local distributor routing and application support.
We may collect contact details, company name, region, project type, technical notes, product interests and message content submitted through forms. We may also receive standard website usage data such as browser type, referring page and interaction timing.
Inquiry information is used to route your request, prepare a response, coordinate technical review, improve service quality and maintain a record of business communication. We do not ask for sensitive personal information and you should not submit confidential technical files unless a separate agreement is in place.
Information may be shared with internal teams, distributors or service partners when needed to answer the request. The information is limited to what is relevant for the business purpose.
Inquiry records may be retained for follow-up, quality review and audit continuity. You may request correction or removal of business contact information by contacting the program desk.